Responsible Gaming

How Do I Gamble Responsibly?

At DanaDana, we view gambling as a form of entertainment and not a source of income. Here are some guidelines to help you gamble responsibly:

Only gamble what you can afford to lose. You can use Deposit Limits to help manage the amount of money you spend.
Never chase your losses, as this can lead to problems.
Monitor the amount of time you spend playing. You can use Reality Checks to remind yourself how long you have been logged into your account.
Balance gambling with other activities. When gambling becomes your only form of entertainment you should stop and consider whether you are still having fun.
Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective.
Do not gamble when under the influence of alcohol or when you are upset or depressed, as it can impair decision-making.
Think about how much time and money you spend gambling. You can keep track of your activity using My Activity.
Understand your chance of winning and how the product works.
Know that if you ever need to talk to someone about problem gambling, you can contact a problem gambling support organization.

Useful Tools to Help You Stay in Control of Your Gambling

Do You Have a Gambling Problem? Ask Yourself the Following Questions:

Do you feel guilty about the amount of money you spend gambling?
Do you need to gamble with larger amounts of money to get the same feeling of excitement?
Do you find it difficult to stop gambling after a loss?
Does your gambling cause any financial problems for you or your household?
Does gambling negatively affect your personal relationships, your job or studies?
Does your gambling cause you any health problems, including stress or anxiety?
Do you become restless if you are not gambling?
Do you feel that you might have a gambling problem?

Warning Signs

If you are concerned that a friend or family member has developed a gambling problem, here are some of the possible warning signs:

Uncontrolled spending
Spending significant amounts of time gambling
Concealing or lying about gambling behaviour
Borrowing or stealing in order to gamble
Gambling impacting on relationships or causing arguments
Withdrawal from activities with family and friends
Loss of interest in hobbies or leisure pursuits
Neglecting work or studies

What Should I Do?

If anyone you know is showing any of the warning signs above, we recommend that you encourage the individual to contact DanaDana to discuss their gambling behavior and to seek help through the shared Albian institutes' numbers. You can also contact our customer service team to discuss the matter. There are also support services at the Albian institute that are available to help people affected by problem gambling.

Take Control

We encourage our participants to stay in control while participating in DanaDana through the following:

Regular Identity Checks. At Tekonstruct under the product DanaDana, we will take stringent steps to ensure that only people of legal age of 18 years and above participate. For one to open an account with DanaDana, one must provide their national identification number, passport number, or driver's license number; these and other personal details will help us verify the age and identity of new customers. Note that all the personal details we request from you are purely to verify a participant’s identity.
My Activity. 'My Activity' allows you to keep track of your activity with a visual dashboard providing statistics, recent bet times, and a graphical representation of your account history. You can view your account activity across a 7-day, 30-day, or 12-month period.
My Account History. To enable you to keep track of your activity, you can access a history of your transactions, deposits, and withdrawals in the Account Menu, and your balance is always visible in the top right corner of the page when logged in to DanaDana.
Win/Loss History. The Win/Loss history, which is available in the 'My Activity' page as well as the History page via the Account Menu, reflects your returns minus your stakes for all bets settled within the chosen date range (including any bets placed outside the date range but settled within it), giving you an easy way to track your gambling spending.
Net Deposits/Transactional History. For an overall figure of what is going in and out of your DanaDana account, you can check your net deposits via the Account Menu. The net deposit is simply the difference between what you have deposited and what you have withdrawn.

Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using Self-Exclusion which prevents you gambling with DanaDana for a specified period of 6 months, 1 year, 2 years, 5 years or indefinitely. If you want to stop playing for other reasons, please consider a Time-Out or using Account Closure.

What happens when you self-exclude?

During a period of Self-Exclusion, you will not be able to use your account for betting and gaming, although you will still be able to login and withdraw any remaining balance. It will not be possible to re-open your account for any reason, and DanaDana will do all it can to detect and close any new accounts you may open.

Next Steps

Whilst we will remove you from our marketing databases, we also suggest that you remove DanaDana from your notifications and delete/uninstall all DanaDana apps and downloads as well as blocking/unfollowing DanaDana social media accounts. We recommend that you seek support from a problem gambling through the Albian institute who will help you deal with your problem. You can self-exclude your account by sending an email to [email protected]. Alternatively, you can contact our customer care team for assistance and further information at 0719 034 033.

Is Someone Under 18 Gambling with DanaDana?

If you suspect that someone under the age of 18 is gambling with DanaDana, please Contact Us to report this so we can take appropriate action.

Parental Controls

We also encourage parents to familiarize themselves with the our resistible gaming and built-in parental controls on ones Mobile, PC, Tablet, or Laptop.

Helpful Organizations

When seeking support or want to ask a question about gambling or responsible gambling/gaming, we believe that customers experiencing gambling problems and others affected by problem gambling should seek help. The Albian institute in one of the helpful organizations in Kenya, available to assist punters through their 24/7.

Contact Details:
Email: [email protected]
Telephone: 0704376062